Shipping policy
At Fern and Fable, we know you’re excited to receive your handcrafted floral jewelry. To make your experience smooth and transparent, here’s everything you need to know about how we ship your orders:
📦 Shipping Charges
- We offer FREE SHIPPING on all orders, with no minimum purchase required.
There are no hidden charges, the price you see at checkout is the final price.
🚚 Order Processing & Delivery Time
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Once your order is placed, we begin processing it right away.
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Orders are generally dispatched within 1–2 business days of purchase.
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Delivery timelines may vary based on your location, but you can typically expect your order within 5–8 business days from dispatch.
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During peak seasons or promotional sales, delivery may take slightly longer, we appreciate your patience.
📍 Tracking Your Order
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You will receive a timely tracking updates via email or SMS within 1–2 days of shipping.
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If you have trouble tracking your order, our Customer Support team is here to help.
📍 Undelivered, Lost, or Delayed Orders
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All orders are shipped with insured delivery to protect against loss or damage during transit.
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If your order appears as “Delivered” but you haven’t received it, notify us within 36 hours so we can assist in locating the package.
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In cases where the shipment is lost or stuck in transit, we will either resend your order or provide support to resolve the issue.
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For best results, keep your tracking details handy and reach out to us promptly if there’s any discrepancy.
🎁 Packaging Details
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Each piece of jewelry is individually packed in a premium package box.
- If you’d like separate premium boxes for gifting, you can request this at checkout for an additional fee.
✉️ Need Help?
If you have any questions or concerns about your shipment - whether it’s tracking, delivery times, or missing packages - we’re always happy to help.
Reach out to us via our Contact Page or email us at contact.fernnfable@gmail.com.
Thank you for choosing Fern and Fable - crafted with care, delivered with love. 🌿